Product Return Policy

Product Return Policy

At UsCreative, we strive to provide you with the best shopping experience. We understand that sometimes you may need to return a product, and we are here to make the process as seamless as possible. Please review our product return policy outlined below:

1. Eligibility for Returns:

Products eligible for return must be in their original condition, unused, and in the same packaging as received.
Returns must be initiated within 7 (seven) days of the delivery date.

2. Return Process:

To initiate a return, please contact our customer support team at customer support@uscreativefy.com to obtain a Return Merchandise Authorization (RMA) number.
Clearly mark the RMA number on the outside of the package.
Ship the product back to our designated return address [include address].
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Defective or Incorrect Products:

If you receive a defective or incorrect product, please contact our customer support team within 3 (three) days of receiving the item.
We will provide a prepaid shipping label for the return of defective or incorrect products.

4. Refund Process:

Once we receive and inspect the returned product, we will process the refund within 5 (five) business days.
Refunds will be issued to the original payment method used for the purchase.

5. Non-Returnable Items:

Certain products may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable on the product page.

6. Exchanges:

At this time, we do not offer direct product exchanges. Customers can return the unwanted item and place a new order for the desired item.

7. Restocking Fee:

A restocking fee of 25% may apply to returns that do not meet the eligibility criteria or are outside the specified return period.

8. Contact Us:

If you have any questions or concerns about our product return policy, please contact our customer support team at support@uscreativefy.com.
Please note that UsCreative reserves the right to update or modify this return policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically.

Thank you for choosing UsCreative. We appreciate your business!